At DIRA, we value the trust you place in us when sharing your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our website, register an account, or complete a purchase.
1. Information We Collect
When you purchase from DIRA, we collect personal information necessary to fulfill your order, including:
- Name, email address, phone number, and billing/shipping address.
- Payment transaction logs (we do not store raw credit card numbers; these are handled directly by Billplz).
- Browsing preferences and session cookies to support your shopping cart.
2. How We Use Your Information
We use your collected personal information to:
- Process and ship your WooCommerce orders.
- Send tracking updates via J&T Express notifications.
- Provide direct WhatsApp support for customer care enquiries.
- Enhance your website experience through page cache and performance optimizations.
3. Data Sharing
We share your information only with essential third-party service providers to execute your transaction, including Billplz (payment gateway) and J&T Express (delivery courier). We do not sell or lease your customer details to marketing firms.
4. Your Rights
You have the right to request access to the personal data we hold, correct any errors, or request erasure of your data. You may manage your details directly inside your customer portal under the My Account section.
