Shipping Policy

Thank you for shopping with DIRA. We are committed to ensuring your order reaches you safely and promptly.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or Malaysian public holidays will be processed on the next business day.

Shipping Within Malaysia

• Standard delivery typically takes 2–5 business days, depending on your location.
• Once your order has been dispatched, your tracking number will be sent to the email address or mobile number provided during checkout.

International Shipping

• We currently ship to selected international destinations.
• Delivery times vary depending on the destination and customs clearance.
• Customs duties, import taxes, and any additional fees imposed by the destination country are the responsibility of the customer.

Shipping Fees

• Shipping charges are calculated automatically at checkout based on your delivery address and selected shipping method.
• Enjoy complimentary standard shipping on all Malaysia orders above RM250.

Delivery Delays

• While we strive to deliver every order on time, delays may occasionally occur due to courier service disruptions, weather conditions customs clearance, or other unforeseen circumstances.

Incorrect Shipping Information

• Please ensure that your shipping details are accurate before completing your purchase.
• DIRA is not responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete address information.

Lost or Damaged Parcels

• If your parcel is lost during transit or arrives damaged, please contact us within 3 days of the delivery date or expected delivery date at admin@houseofdira.com.
• We will work closely with our courier partner to investigate and resolve the issue as quickly as possible.