Exchange & Return Policy

At DIRA, we take great pride in the quality of every piece we create. If, for any reason, you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

We accept returns or exchanges within 3 days of receiving your order, provided that:

• The item is unworn, unwashed, and unused.
• All original tags and packaging are intact.
• The item is in its original condition, free from stains, odours, or damage.

Non-Returnable Items

For hygiene and quality assurance, we are unable to accept returns or exchanges for:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items without their original tags or packaging.
• Sale, promotional, or clearance items, unless the item is defective.

Incorrect or Defective Items

• If you receive an incorrect or defective item, please contact us within 3 days of receiving your order.
• Kindly include your order number along with clear photos of the item. We will gladly arrange a replacement or provide an appropriate solution.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is incorrect or defective.
• We recommend using a trackable shipping service, as DIRA cannot be held responsible for parcels lost during return transit.

Refunds

• Once your returned item has been inspected and approved, any eligible refund will be processed to your original payment method within 7–14 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part.